服务公平对顾客体验、顾客满意与顾客忠诚影响机理的实证研究——基于对北京市部分酒店的调查数据
安贺新
Empirical Analysis of the Impact Mechanism of Service Fairness on Customer Experience, Customer Satisfactory and Customer Loyalty: Based on Statistics of Hotels in Beijing
AN He-xin
. 2012, (01): 0 -0 .